Returns, Exchanges, and Cancellations

Please inspect your order immediately upon arrival.
Although we take every precaution to ensure that your order is correct and undamaged, please contact us within 7 days of delivery if you receive an incorrect item or if the item is damaged.
Please attach a photo if you receive the wrong item or a defective item.

Please note that return addresses vary depending on the item. Please contact us first, and we will provide you with the return address before you send the item back.

To ensure the protection of your return, please arrange for a courier delivery.
Please do not return items via mail, Letter Pack, standard mail, or non-standard mail.

● Returns Due to Customer Preference ●

Returns due to customer preference, such as "different from expected," "ordered by mistake," or "does not fit," will only be accepted if the item is unused and all accessories, including the box, tags, and leaflets, are included.

Please contact us within 7 days of delivery.
Please note that return addresses vary depending on the item. Please contact us first, and we will provide you with the return address before you send the item back.

The customer is responsible for return shipping costs.
The refund amount will be the purchase price minus the shipping fee paid at the time of purchase.

If you return only a portion of your order and the remaining balance falls below the free shipping threshold, a shipping fee will be charged.
Please note that gift wrapping fees are non-refundable.

＜Orders cannot be canceled, returned, or exchanged in the following cases＞

  • If the item is returned without prior notification to our store
  • If the item is returned using a method other than the one instructed by our store
  • If the item is returned by mail or mail-order
  • If the item is not returned to our store
  • If the customer has tried on or used the item
  • If the customer has altered the item
  • If the box, tags, bags, bands, leaflets, or other accessories included with the item are stained, damaged, or missing
  • If the item has been dry-cleaned or washed
  • If the customer has stained or damaged the item
  • If the product page states that returns or exchanges are not allowed
  • If only a portion of a set is returned or exchanged
  • If the item is a promotional item, such as a sale item or lucky bag, or if the product page states that exchanges or returns are not allowed
  • If more than 8 days have passed since delivery
  • If the item is a hygiene product, such as a mask or towel (including related products)
  • If the item is kitchenware or tableware
  • If the item is food